PSG88 Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which PSG88 ("PSG88", "we", "us", "our") collects, uses, stores, discloses, and protects personal data relating to individuals ("Players", "Users", "you") who access or register on the PSG88 online gaming platform at psg88.click and all associated services (collectively, the "Platform").

PSG88 is committed to protecting the privacy and security of all personal data entrusted to us. We process personal data in accordance with applicable data protection legislation, our international gaming licence obligations, and recognised industry standards for information security.

By creating an Account on the Platform, making a deposit, or continuing to use PSG88 services after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, identification number, contact details, financial data, and device identifiers.
• "Processing" means any operation or set of operations performed on personal data, including collection, recording, storage, use, disclosure, or deletion.
• "Data Controller" means PSG88, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means a third party that processes personal data on behalf of PSG88 under a formal data processing agreement.
• "KYC Data" means identity verification documents submitted by a Player as part of the Know Your Customer process, including government-issued ID, proof of address, and selfie photographs.
• "Cookies" means small text files placed on a Player's device by the Platform to enable session management, analytics, and personalisation functions.
• "MYR" means Malaysian Ringgit, the primary transaction currency of the Platform.

PSG88 collects the following categories of personal data, depending on the nature of your interaction with the Platform:

We do not intentionally collect or process special category data (such as health, biometric, or racial data) except where incidentally disclosed in KYC documents. Where such data is encountered, it is not stored beyond the minimum period necessary for verification.

PSG88 collects personal data through the following means:

• Direct collection: Data you provide when registering an Account, completing KYC, submitting a deposit or withdrawal request, contacting customer support, or updating your Account settings.
• Automatic collection: Technical and usage data collected automatically when you access the Platform, via server logs, cookies, and session tracking technologies.
• Third-party sources: Identity verification data from KYC service providers, fraud screening reports from payment processors, and compliance data from regulatory databases where required under our anti-money laundering obligations.

All data collection is proportionate to the purpose for which it is required. Players are notified at the point of collection where data is mandatory for a specific service (such as KYC for withdrawal processing) versus optional.

PSG88 processes your personal data for the following specific purposes:

1. Account administration: Creating, maintaining, and managing your PSG88 Account, including authentication and session management.
2. Identity verification (KYC): Verifying your identity and age (minimum 21 years) in compliance with our licensing obligations and anti-money laundering requirements.
3. Payment processing: Processing deposits and withdrawals via supported Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, and FPX.
4. Regulatory compliance: Fulfilling obligations under applicable anti-money laundering, counter-terrorism financing, and responsible gambling regulations.
5. Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and platform abuse.
6. Customer support: Responding to enquiries, resolving disputes, and improving the quality of our support services.
7. Platform improvement: Analysing usage patterns and technical performance data to enhance Platform stability, usability, and game offering.
8. Responsible gambling monitoring: Identifying patterns of play that may indicate problem gambling behaviour and enabling timely intervention through deposit limits, time-outs, or self-exclusion tools.
9. Marketing communications: Sending promotional offers, bonus notifications, and updates — where you have given explicit consent and have not subsequently opted out.

PSG88 relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to perform the contract between PSG88 and the Player — including Account management, payment processing, and game service delivery.
• Legal obligation: Processing required to comply with applicable law — including KYC/AML requirements, licensing conditions, and regulatory reporting obligations.
• Legitimate interests: Processing necessary for PSG88's legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by the Player's rights and freedoms.
• Consent: Processing based on your explicit, freely given consent — including the sending of marketing communications. Consent may be withdrawn at any time by contacting PSG88 support or updating Account preferences.

PSG88 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Personal data is disclosed to third parties only in the following limited circumstances:

• Licensed payment processors: Financial transaction data is shared with payment service providers (including e-wallet operators, banks, and FPX/DuitNow infrastructure providers) solely to process deposits and withdrawals.
• KYC and identity verification providers: Identity documents are shared with accredited third-party KYC service providers to complete verification in accordance with our licensing requirements.
• Fraud screening and AML compliance services: Transaction and behavioural data may be shared with approved compliance screening services to detect and prevent financial crime.
• Game content providers: Minimal technical data (session tokens, bet history) is shared with licensed game providers to enable gameplay and resolve technical disputes.
• Regulatory and law enforcement authorities: Personal data will be disclosed to competent authorities where required by law, court order, or regulatory directive — including anti-money laundering and counter-terrorism financing agencies.
• Corporate transactions: In the event of a merger, acquisition, or restructuring of PSG88, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third-party Data Processors engaged by PSG88 are required to enter into formal data processing agreements that obligate them to process personal data only on PSG88's documented instructions and to maintain appropriate technical and organisational security measures.

The PSG88 Platform uses cookies and similar tracking technologies to enable core functionality, analyse Platform usage, and improve the Player experience. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session authentication, Account security, and payment workflow management. These cookies cannot be disabled without affecting core functionality.
• Performance and analytics cookies: Collect anonymised data about how Players interact with the Platform — including page load times, navigation paths, and error reports — to help PSG88 identify and resolve technical issues.
• Functional cookies: Store your Platform preferences, such as language settings and table display preferences, to provide a personalised experience across sessions.
• Marketing cookies: Used where you have consented to receive personalised promotional communications. These enable PSG88 to measure the effectiveness of promotions and, where applicable, track referral sources.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the Platform, but may affect certain personalisation features. PSG88 does not respond to browser "Do Not Track" signals at this time.

PSG88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to applicable minimum retention periods required by our licensing and regulatory obligations. The following general retention guidelines apply:

• Account and KYC data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial crime legislation.
• Customer support communications: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for the duration of the marketing relationship and for a period of three (3) years following withdrawal of consent, as evidence of consent history.
• Technical and usage logs: Retained for up to twelve (12) months for security monitoring and Platform performance analysis, unless a longer period is required for an active investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with PSG88's data destruction procedures. Anonymised data may be retained indefinitely for statistical analysis and Platform improvement purposes.

PSG88 implements technical and organisational security measures commensurate with the sensitivity of the personal data processed and the risks involved. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and PSG88 servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Strict access controls and role-based permissions governing internal access to personal data, with access limited to personnel with a documented business need.
• Two-factor authentication (2FA) for internal systems access by PSG88 personnel.
• Regular penetration testing, vulnerability assessments, and security audits of Platform infrastructure.
• Incident response procedures for the detection, containment, and notification of personal data breaches.

PSG88 operates under an international gaming licence, and certain aspects of Platform operation — including data hosting, KYC processing, and payment gateway management — may involve the transfer of personal data to jurisdictions outside Malaysia. Where personal data is transferred internationally, PSG88 ensures that appropriate safeguards are in place, including:

• Data transfer agreements incorporating standard contractual clauses recognised under applicable data protection frameworks.
• Transfers to jurisdictions assessed as providing an adequate level of data protection under applicable standards.
• Contractual data processing obligations applied uniformly to all third-party processors regardless of jurisdiction.

Players who wish to obtain further information regarding international transfer safeguards applicable to their personal data may contact PSG88 via the details provided in Clause 15.

Subject to applicable data protection legislation and PSG88's regulatory obligations, Players have the following rights in respect of their personal data:

To exercise any of the above rights, please contact PSG88 via the details in Clause 15. We will respond to verified requests within thirty (30) calendar days. We may request proof of identity before processing any data subject request to prevent unauthorised access to another person's data.

Please note that certain rights are subject to legal limitations — for example, PSG88 cannot delete transaction records that must be retained for regulatory compliance. Where a request cannot be fully fulfilled, PSG88 will explain the reasons in writing.

The PSG88 Platform is strictly restricted to individuals aged 21 years or older. PSG88 does not knowingly collect personal data from any person under the age of 21, and registration is explicitly prohibited for minors.

Age is verified through the KYC process, during which Players are required to submit a valid government-issued identification document confirming their date of birth. Any Account found to have been registered by a person under the age of 21 will be immediately closed. Any balance attributable to non-bonus, real-money funds will be returned; bonus funds and associated winnings will be voided.

If PSG88 becomes aware that personal data has been collected from a minor, we will delete that data without undue delay. If you believe that data belonging to a minor may have been collected by PSG88, please contact us immediately using the details in Clause 15.

PSG88 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where new categories of data are being collected, new purposes of processing are introduced, or new third-party data processors are engaged — PSG88 will provide advance notice to registered Players via the Platform or by email to the address registered on the Account.

The effective date of the current Policy version is displayed at the top of this page. Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Policy, you may close your Account by contacting PSG88 support and request the return of any real-money balance, subject to standard withdrawal conditions and KYC compliance.

We recommend that Players review this Policy periodically to stay informed of how PSG88 continues to protect their personal data.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by PSG88, please contact our support team through the following channels:

• Live Chat: Available directly on the PSG88 Platform, 24 hours a day, 7 days a week on Malaysia Standard Time (GMT+8). Average first response time: under 2 minutes.
• Email: [email protected]

When contacting us regarding a data privacy matter, please clearly state the nature of your request so that it can be directed promptly to our Data Protection team. For Account-related queries unrelated to data privacy, please use the general live chat support channel.